Hassle-Free Returns
Not satisfied with your order? We make returns simple, fast, and stress-free. Return eligible items within 7 days for a full refund.
7Days
Return window
5–10Days
Refund processing
100%
Free on defective items
24/7
Support available
How to Return an Item
Follow these 4 simple steps to complete your return.
Request a Return
Contact our support team within 7 days of receiving your order. Have your order ID ready. You can reach us via the Help Center, email, or WhatsApp.
Get Approval & Shipping Label
Our team will review your request within 24 hours. If approved, we'll send you a prepaid return shipping label and instructions via email.
Pack & Ship the Product
Pack the item securely in its original packaging with all accessories and documentation. Attach the prepaid label and drop it off at the nearest courier point.
Receive Your Refund
Once we receive and inspect your return, we'll process your refund to the original payment method. You'll receive a confirmation email when the refund is issued.
Return Eligibility
Check if your item qualifies for a return before submitting a request.
Eligible for Return
Product received in damaged or defective condition
Wrong item delivered (different from what was ordered)
Product is unused and in its original condition
All original packaging, accessories, and manuals included
Return requested within 7 days of delivery
Valid proof of purchase or order ID provided
Not Eligible for Return
Products returned after the 7-day return window
Items that have been used, worn, or altered
Products with removed or damaged serial number labels
Digital products, software, or downloadable content
Perishable goods, food items, or personal care products
Items marked as 'Final Sale' or 'Non-Returnable' at purchase
Frequently Asked Questions
Everything you need to know about returns and refunds.
Once we receive and inspect your returned item, refunds are processed within 5–10 business days. The time it takes to appear in your account depends on your bank or payment provider.
If the return is due to a defective product or our error, we cover the return shipping costs and provide a prepaid label. For change-of-mind returns, the customer is responsible for shipping costs.
Yes! If you'd like a different size, colour, or variant, contact our support team and we'll arrange an exchange subject to stock availability. Exchanges follow the same 7-day eligibility window.
If your return does not meet our eligibility criteria, we will notify you by email with the reason. The item will be shipped back to you at no additional cost within 3–5 business days.
Once you drop off your return package, use the tracking number on your prepaid label to monitor its progress. You'll also receive email updates when we receive and inspect your item.
Tips for a Smooth Return
Keep the original packaging until you're completely satisfied with your order.
Take photos of the product immediately upon delivery if it appears damaged.
Save your order confirmation email - you'll need the order ID to initiate a return.
Track your return shipment to confirm it reaches us safely before the deadline.
Need Help With a Return?
Our support team is available 24/7 to assist you with returns, refunds, and exchanges.