How can we
help you?

How do I place an order on Jovo?

Can I edit or cancel an order after placing it?

Why was my order cancelled automatically?

Can I add items to an existing order?

What happens if a seller runs out of stock after I order?

How do I track my order?

What delivery options does Jovo offer?

What areas does Jovo deliver to?

Can I change my delivery address after ordering?

What do I do if my order hasn't arrived on time?

How do I return a product?

What is Jovo's return policy?

How long does a refund take?

What if I receive a damaged or wrong item?

Can I exchange a product instead of returning it?

What payment methods does Jovo accept?

Is my payment information safe?

I was charged but my order wasn't placed. What do I do?

How does the Jovo Wallet work?

Can I pay on delivery?

How do I create a Jovo account?

I forgot my password. How do I reset it?

How do I update my personal information?

Can I have multiple delivery addresses saved?

How do I delete my Jovo account?

How do I become a seller on Jovo?

What fees does Jovo charge sellers?

When do sellers get paid?

Can students sell on Jovo from campus?